Return & Cancellation Policy
Returns
We accept returns on eligible non-custom items within 14 days of delivery.
Returned items must be:
- Unused
- In original condition
- Returned with original packaging whenever possible
Refunds will be issued after the returned item has been received and inspected.
Custom & Personalized Items
Because custom and personalized products are made specifically for each customer, these items are non-refundable and non-returnable unless they arrive damaged, defective, or contain an error caused by us.
Customers are responsible for reviewing all proofs, artwork, spelling, dates, sizes, and customization details before approving production.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged
- A production error occurred on our part
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not started.
Once production begins on custom or personalized items, cancellations, modifications, or refunds may no longer be possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and work with you to provide an appropriate resolution.
Contact Us
For questions regarding returns, cancellations, or your order, please contact: