💬 Frequently Asked Questions (General)
Turnaround time varies depending on order size and design complexity. Standard embroidery and DTF orders are typically completed within 7–14 business days. Rush services may be available depending on our production schedule.
Yes, rush orders may be available for an additional fee. Please contact us before placing your order if you need a specific deadline.
Yes. Custom orders require a deposit before production begins. This secures your place in our production schedule.
Due to the personalized nature of embroidery and custom printing, all custom orders are final once production has begun.
💬 Frequently Asked Questions (Embroidery)
Embroidery pricing is based on stitch count, design size, thread colors, and garment type. Larger and more detailed designs require additional production time.
Yes. A digital proof will be provided for approval before production begins on most custom embroidery orders.
Yes, customer-supplied garments are accepted. However, we are not responsible for manufacturer defects, hooping marks, or damage due to garment quality.
We accept PNG, JPG, PDF, SVG, AI, and EPS files. High-resolution images are strongly recommended.
If your design is not already in embroidery format, a digitizing fee may apply. Pricing depends on stitch complexity.
💬 Frequently Asked Questions (Printed Designs)
DTF (Direct-to-Film) printing is a full-color heat transfer method that allows vibrant designs to be applied to a wide variety of fabrics.
DTF works on cotton, polyester, blends, and many other materials. It is versatile and durable when properly applied.
Yes. Every wrap includes a digital mockup for your approval. We won’t print until you give the green light.
Yes. We offer design assistance to help bring your vision to life. Contact us to discuss your ideas.
Yes. Please include notes explaining which image to use and any placement instructions.
Low-resolution images may require redesign or additional artwork fees to ensure high-quality results.
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Still have questions?
👉 Reach out anytime by phone or email:
📞 1-866-957-7759
📧 office@divinekrystal.com